Telkom... Kings of ****ty service

2 weeks back I requested a call back on the Telkom site for one of their wifi devices. After waiting someone eventually called me and we finalized the purchase and I was told it would be sent to me. Lo and behold I did receive the parcel and was told that my SIM card would be activated and RICA'd within 24hrs.

It's almost a week later and after 2 unsuccessful tries and holding for over 20 minutes to get hold of their call centre, I managed to speak to a lady named Njabulo. I asked her why my SIM has not yet been activated and RICA'd to which she said to me that she doesn't know what is going on and it's not her job to assist with such. She apparently logged a call and said I should call back with an order number which is on the invoices.

I feel like breaking this device and sending it back to them in pieces... Mxm