TELKOM, KING OF *******

Feb '17 I app**** online for their package special. They could not deliver on time as I was going to be out of town & made arrangements to change the delivery address. This was done, no issues but then they took too long to deliver to the new address as I was not going to be there either. So I cancelled the delivery order completely & bought the package in store. When back in my home town, I received confirmation that my packaged had been delivered & signed for... Been paying since Feb '17 & I am STILL being billed for a product that I DO NOT HAVE, that was NEVER SIGNED for by me, that was NEVER DELIVERED to me... & according to their company policy, NO DELIVERY shall be accepted by persons who do not provide proof of ID & who are not the initial purchaser of said package... So with that being said, they still allowed a stranger in another city to sign for my package without proof of ID or with prior arrangements or consent.

I have logged cancellation requests on a monthly basis, nothing. I have followed the cancellation process several times, nothing. Filled in so many documents, made so many calls, wasted so much time & the only feedback or communication I ever receive from them is an automated SMS stating my query has been resolved (whatever that means).

Has anyone managed to cancel a contract with this company? If so, please share your secret. I am turning all my friends & family away from this company, advising them against taking out contracts with them.

I will say that there products are great yes... But it is their after sales/customer service that is appalling & what is tarnishing their reputation.

So in case my rant was not clear... Can you cancel my damn device Telkom?!