Telkom - Kindly assist

Good day Telkom - tdshelpdesk I was advised by your team during the month of April 2019 that you will be upgrading my fixed-line Prepaid voice services, (Waya-Waya ) from copper to a wireless Fixed-Line-Look-Alike (FLLA) service at no additional cost.I’m still awaiting feedback, In the meantime, is my landline disconnected.

I phone your call center on ***as instructed on the sms to query the request they took down my details and I were advised that delivery of the device will take up to three (3) weeks, I were also told that they cannot provide me with a reference number as they are receiving the calls via their back-office .I phone again today two(2) months later to confirmed the delivery date and were advised that NO ORDER WERE PLACED. The consultant- Dough advised me he will escalate this to management, and I will receive an update telephonically (phone call or sms) by this coming Friday 31st of May 2019 (again no ref as call is received via Backoffice).

I would like to know when will the service been restored and the new device will be delivered as promised

My contact details are as follow ********** or ********** 743