Telkom Kimberley

My 87 year old mother have been without a Telkom line since February this year - for which she still pays. She was told by Telkom Kimberley that they do not replace the ****** lines anymore but that they will give her a wireless phone for free (in February). She is still waiting!!!! She has been sent from pillar to post over the last couple of months - no phone. She is a pensioner and is now expected to load airtime on her phone to communicate. Something she cannot afford. Now she was told by Telkom that she has to pay over R800 for a phone as the free ones are no longer available. There is nothing wrong with her handset - the lines are down. Unfortunately she is still one of the very few loyal Telkom customers. She stands in line to speak to someone just to be told that she has to come back again. We would appreciate some assistance with this as it is totally unacceptable .... but then it is Telkom we are dealing with! Exactly why I will NEVER be a Telkom customer in my life again!! Can someone please assist my Mother?