Telkom killing Young Black Businesses

Telkom I am so annoyed and frustrated with your service guys. First, the service I have been getting is very poor and I complained about it and you did send agent here and you never get back at and its been three now. The internet is still very bad and poor. I get a speed of 1.5 to 5mps on average. Secondly, I recently upgraded my phone this month. Everything was explained to me and I understood. Until my line was locked because of the spending limit. The question if why did you guys approve my new contact and then later say I have exceeded my spending limit. Thursday I paid R284 Sunday I paid R1000 Today I paid R600 via the forexpectedTelkomaffected contact TelkomTelkom website and I was then to Telkom told it takes at 5 hours for the funds to reflect. From Thursday till contact Telkom now my line has locked up, no phone no internet and this has affected my business in a very bad way, with my business depends on the internet. To Telkom I pay an amount of R1,591.75 every month, to pay more with the expected contract upgrade. and top of this I am expected to pay at month-end but I am not getting the service that you promised on the contract, let alone that I never skipped any payment for you Telkom to. Disgusting service I am receiving from you guys. month-end ICASA is there anything I can do? going forward depends I a have feeling tomorrow they will say I still need to pay for my service to be open. And when I talk to the agent about cancellation they I will have to pay a settlement of R11,000.00+ why must I pay for the settlement if Telkom is not giving me the service they promised?