TELKOM Killarney Looting on Upgrade

-10, So I have Telkom contract with Telkom for the last 4 Years, it was due for my second upgrade, Telkom kept on phoning for upgrade, so I finally decided to do it at the KILLARNEY Store, but unknowingly to know it is it the worst in terms of service.

I do the upgrade, only to notice a new line has been issued to me. Upgrade was for two contract, now sit with 4 numbers.

I tried to contact the store to sort out the issue, but to no luck, I had to drive down to the store to get the issue sorted for the number. upon request he sorted the issue after two days. But 2 days later Telkom sends me 2 invoices, amounting to R 1 787.00, Charging me for sim connection on an upgrade, there after billing for the other 2 numbers that were not even meant to be there.

I now contact the store again, to no Luck on the call. I had to drive down again to the store, but to find the person that helped was on leave. colleague said he will get the person to contact me the next day. 5 days later I still wait for the call. upon being frustrated with the issue, I call up the person the person that had told me, the colleague will call, then he hands over the phone to the consultant.

Firstly he is rude, and not willing to accept the mistake he has made. He then goes on to tell me he does the upgrades differently from other stores, that means he overcharges all his upgrades. thereafter disputing the issues, he hangs up on me.

and now I sit with the bill that I'm not liable for. and at month end will be charged extra for upgrading with Telkom.

I need a solution @telkom