TELKOM Kenilworth Centre Terrible After-sale Service

Telkom has the WORST after-sales support! Upgraded my smartphone in November 2017, but after an OS update it failed to boot. That happened 7days after I bought the phone. I've been to the Telkom Direct Kenilworth Centre branch 5 times to book it in or have it replaced. Unfortunately, every time I am met with an excuse why they can't take my phone in. Either the technician is absent, on lunch, has gone home already, or the manager isn't there & he/she is the only one who can sign the phone in. I've tried in the morning, afternoon, before 5pm and even after 5pm. To no avail! I've spent hours waiting for someone to attend to me(as the queues are usually long) and when it is my turn, my phone is checked & the solution being to check it in, BUT then the same excuse. The manager isn't here to sign the phone in! AGAIN! I've wasted over R300 in fuel costs, paid parking, not forgetting the time spent trying to get them to take my phone in, driving back and forth, and everytime, returning home with the faulty handset. How does this company get away with running its operations SO Badly? If the manager has to leave the store, hand over signing powers to the next person in charge. I can't even phone the store beforehand to check if the manager is there to sign the phone in, as no one answers & all you get is the pre- recorded msg. I was told by a staff member that I'm not the only one who experiences this problem and that there are many dissatisfied customers just like myself. When I ask what the solution is, they tell me just to bring the phone in again. That's it. TELKOM KENILWORTH CENTRE is the worst run store EVER!!! I've completely had it with this sh_t company! And for the past 2 months I've been sitting with a brand new smartphone that I can't use at all! So so sad.