Telkom KENILWORTH CENTRE COMPLETELY USELESS

Telkom Kenilworth centre Cape Town is the worst when it comes to customer service and resolving a issue, i have a contract with Telkom SA for the past 6 years not once did my line ever get disconnected for non payment, so aside from telkom kenilworth signing up my upgrade on the incorrect package the salesman, store manager aswell as assistant store manager was completely useless to say the least, from trying to get my line re activated as a business number losing clients by the hour all they can tell me is it was escalated and should be sorted within 10- 15mins, that was 10h00 this morning, calling them again asking for the regional manager number or email address i was told they cant disclose that information, really now, who do i speak to if all 3 staff members are ***********.