TELKOM KENILWORTH AT IT AGAIN. "GO TO HELLO PETER" - Telkom's customer service lady's own words

<p>Telkom Kenilworth, HORRIBLE experience. So I signed up for an ADSL Wi-Fi line on the 4th January 2018, (the uncapped deal of R599 a month) I handed in all documents required as per the request of the "agent" and was then informed that I should allow for 21 working days for it to be active and for the technical guys to come and install at my place. I was also told that I should receive a confirmation message stating my username and password the next day. Now I understand that Telkom provides TERRIBLE service and that everything at Telkom is just a big mess. I then went back into store on Monday the 8th of January just to inform them that I had not received any confirmation. I was then told that there are always delays I should just be patient. For that I then allowed an extra 2 weeks before I went into store. After the waiting period I went into the Canal Walk store on the 25th January only to be informed that nothing was done for the account. To be honest, I was laughed at by 3 different agents in their store. I then went to the Kenilworth branch on the 29th of January keeping in mind that I app**** for the contract on the 4th of January and still nothing, not even a confirmation message. When I went into store I asked the person in store that assisted me before what was happening, I was told that the technical team is very slow and that I should give it until the begging of February. When I went in on the 9th again I was then told that it should be installed no later than the 27th of February. I SIGNED UP ON THE 4th of JANUARY and now I am told I must wait until the 27th FEBRUARY. When I asked for a manager I was told there is nobody I can speak to and that the only way forward is to go to "Hello Peter" HER OWN BLADY WORDS. Because it's Telkom, I waited. On the 27th of Feburary I went back into store and STILL nothing. NO CONFIRMATION MESSAGE or anything. When I went in I was told that the contract was not logged on the system and that nothing was done to date. When I asked for a manager I was told there is no manager in store yet again. When I wanted to speak to somebody else the girl that helped me from day 1 refused to allow me to, her own words "I don't focking smaak for that bra". I then went to him myself and the two argued in front of me saying that nothing was done. This girl really did nothing and completely wasted my time telling me that my best bet would be to go to Hello Peter!!! ARE YOU SERIOUS. Once the lady that heard our conversation assisted, she said she would let the manager contact me. I left the store and waited on the call. An hour later I received the call, he apologized and said he will contact me again later that day. AND AGAIN NO CALL. I then went into store yesterday, walked in on the manager and instead he was very arrogant as if it is my fault. Telling me that there's nothing that they can do, They will have to re-apply for the contract and get back to me. He did say he would try and contact the technical team to see what they can do. AS if this was all MY OWN FAULT. A very very very rude manager by the name of Naasif at Telkom Kenilworth. He told me that there is nobody else I can speak to as it is they are going to tell me the same thing. SO AFTER WASTING MY TIME FOR 2 MONTHS, there's nothing Telkom can do? SERIOUSLY? With an arrogant manager and a girl that does not know how to do her job I am sure there are much more complaints about the store but they know there's nothing anyone could do. I have read in store that I can go to the ICASA, can anyone please inform me on how to get hold of them because I'm sick of TELKOM KENILWOTHOR'S SERVICE!!! I feel like Telkom really just do not care about their clients as there are no competitors around, if so let me know AND I WILL GO THERE INSTEAD.</p>