Telkom keeps you waiting

I contacted Telkom to open a contract with them, I was then pre approved and told my account will be debited, which it was. I heard nothing after that about my delivery. I tried calling, after 2 days of calling I was told that I had been approved but that my order was not yet placed. They were apparently emailing the gentleman that I spoke with initially to call me and said that he has to still place my order. How can you take someones money but not even place the order. This was of business is not working as I seem to be reading more and more how people are waiting sometimes over a month for their contract/devices. If I did not phone in and wait for ages to talk to an agent (the agent was very pleasant and helpful), then I would never have known that my device was never ordered. Please Telkom try find a way to make this process easier for the client. Or at least advise them that they need to constantly keep following up. I still have not heard anything, no call or sms to say when my device will be delivered but I live in hope that one day this service will get better and that I have not made a mistake signing up with Telkom.