1 reviews | Active since May 2015
Telkom keeps suspending my services
they did not charge me for one of my cell contracts from August 2014 and only realized their mistake end of February this year and now disconnecting my services on a regular basis due to an outstanding amount owed to them. I was unaware of the fact that they were not billing me due to the fact that they debit my bank account. They do not contact me even after loading dispute after dispute at their stores. I have even called their accounts department and was promised that this situation would be escalated but right at this very moment my lines have been suspended agian. To add insult to injury they are charging me for services I cancelled a while back. I would love to see them in court!!! They waste days of my life trying to sort out issues with them and this is causing me marital grief believe it or not. My spouse has a cellphone that I pay for and dare something happen to her and she is unable to call for help, I will be a share holder in telkom.
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM110909.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM110909.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
