TELKOM KEEPS *****ING OUT OF MY ACCOUNT

In January 2017 we tried to cancel our wifi contract with Telkom.A year later they are still deducting money from my account. On various occasions I emailed different team leaders with the relevant documents,but nothing ever happened with the cancellation.I put a stop order on my account then the middle of the next month they just go ahead and deduct double the amount.Finally I went into a branch and then logged another case,forwarded all the documents again.I called them last week to be told they have a 21(working) day turn around time which on that day it was 21 days but the case was not resolved.I called back today and was told they can see someone is on the case.This is unacceptable on Telkoms part....You have taken almost R4000 out of my account with no one wanting to cancel this contract.I have been paying for 2 wifi contracts for the last year as Telkom employs the most *********** people...I am now waiting for yet another team leader to get back to me...what a joke!!!!