Telkom keeps *****ing my money

Telkom keeps debiting my account when I reported a ***** case that they keep closing without investigating. I have re sent my Affidavit from the SAPS and my ID on two occasions and then later receive an SMS that the case is closed. I call their call centre and their consultats keep referring me back to the branch to resend the above mentioned docs. The docs were attached and I asked the gentleman at the branch to CC me on the email so I can prove this for myself. You guys should do thorough checks when you open contracts for people because ********** are using our (innocent) peoples details to open accounts that we have no knowledge of. Why close the case when the docs are there? I did not take any contact/s with Telkom,this was done **********ly and I have reported this incident in the branch and to their call centre. Terrible service!! please investigate this matter.