1 reviews | Active since Jul 2022
Telkom keeps signing me up for subscriptions, always check your invoice.
If the ratings had a rating of 0 then I definitely would be rating their services that.
I noticed in my April invoice that I have been paying for a subscription service on my wifi card, I then called Telkom to ask what is happening, who created that subscription and why have I been paying for something that is impossible to sign up for because a wifi card does not have dial pads or the option to be used as a card that can make and receive calls, not only was the call centre consultant rude from me asking him questions but my issue was not resolved because not even 2 days later when I checked messages from the card, it showed that I signed up for another subscription. I called again to cancel this subscription, that month I did not pay for that subscription of R200, in May I had to call again and cancel subscriptions 3 times and this month I had to cancel subscriptions, on Wednesday(21 June 2023) I called again (second time this month) to cancel a subscription and to enquire why everytime I report this problem of all these subscriptions nothing is done, I even asked if they had escalated the issue like I asked the very first time I called in April, I was told that the status of all my issues was the same, which means it was reported and had not been looked at (an issue from April in June was still not looked at), today they blocked my services because I have now only been paying online for just the wifi services that I have a contract for and not all these subscriptions that Telkom keeps signing me up for. I just called them to deal with the issue of these subscriptions that they expect me to pay for and unblock my services, all I was told was that I need to pay for these subscriptions or else my account will remain blocked. I was also told that there is no way to personally escalate this issue, they have no customer care line/email or complaints line/email, the only way to "escalate" is by calling the *** number and apparently when I browse on the internet that is how I create all these subscriptions myself *rolls eyes* so in a nutshell Telkom keeps subscribing me to all these things, and they want me to foot the bill for their *****, and I am definitely reporting them to ICASA.
