TELKOM KEEPS REAPING ME OFF FOR THE TERRIBLE SERVICE THEY PROVIDE

I would like to voice my frustration towards Telkom terrible service that I receive month in and month out. I signed up for unlimited contract (I pay R1800 monthly)because I run my business with calls as well as data usage. My frustration with Telkom is that no one takes accountability, for me there is no leadership there. When I took the contract, a month later,I requested Telkom to bill me on the 26th of every month, but my request is continually being ignored, what I get is that every month my service is being terminated.Each time I speak to their consultants they forever tell me its not possible to help me. Do they work for systems or should systems work for them? Cant they (Telkom) give their system a command to debit my account on the 26th of every month? What is strange is that for the purpose of frustrating me, they do debit on the 26th and they deny picking it on the system. I have sent the screenshot of an email with a reference number where I again made a request for Telkom to debit on the 26th, this time around I was promised a call to sort out my problems which never happened. On the 26th of August R1818 was debited out of my account but Telkom claimed not to pick it up on the system and yet they sent an sms to notify me that on the 1st they would be debiting about R3600, which is double the installment. That did not happen until today. The debit order never left my account. My account was interrupted and I cant even receive calls for that matter. I'm losing business through this inconvenience from Telkom. I ended reversing the R1818 because Telkom denied to pick it from their system.On the 22nd September, again Telkom debited R1500 from their collection. I again today asked the bank to reverse it because what I'm realizing is that Telkom is not concerned about providing me any service but to even reap me off even when I don't receive any service. IM FRUSTRATED, IM DISGUSTED AND VERY DISATISFIED. IF I COULD, I WOULD TERMINATE THE CONTRACT WITH IMMEDIATE EFFECT. BUT WHAT I DO, I ADVISE ALL MY BUSINESS PARTNERS (WHO ASK ABOUT TELKOM SERVICE)AGAINST TELKOM BECAUSE I WOULDNT WANT THEM TO HAVE THE SAME TERRIBLE EXPERIENCE.

NOW IM SITTING WITH A DEBT OF R5400, THAT I NEED TO PAY TO TELKOM FOR THE SERVICE I DIDNT USE, HOW ABOUT THE INCONVINIENCE CAUSED TOWARDS MY BUSINESS AND PERSONALLY?

HERE IS THE REFERENCE NO WHEN I SPOKE WITH TELKOM'S CONSULTANT AND YET AGAIN, NO HELP. NO ONE BOTHERED TO CONTACT ME: ********** 2