Telkom Keeps Putting The Phone Down

I have been wanting to relocate my telkom line for the last week with multiple calls being un-answered or just put down in my ear without warning. This is un-acceptable and very un-professional. I make a living off the internet as a web developer and I am moving houses and I need the line relocated this week, I would have had it done if someone at telkom would actually answer the phone. Now my business is going to take a knock because of poor service delivery.