Telkom keeps on disappointing

Telkom has no customer service, they don't respond to emails, you hold for 40 - 50 minutes to speak to their sales department. We relocated, my service was disconnected on 11/01/2019 awaiting my new order. Till date no one has contacted me regarding my order. ONLY after sending an email to the escalating department I got this email from S.P. Mbuthuma "Goodday, Im sorry it took this Long but I have Logged the IT ticket for this case your order will be released soon, we will contact you soon" The latter was in February, even the escalating department reply : " This is an automated response to let you know that we have successfully received your email. You will be receiving a response from us as soon as we attend your email." AND STILL NO REPLY NO FEEDBACK, NOTHING.