MB
Mats B

1 reviews | Active since Jul 2015

01 Sept 2015, 15:08

Telkom keeps on billing me after cancelation!!

On 15 Jul 2015 I cancelled my Fastest data bundle (data ONLY).<br> <br> Telkom then cancelled my voice line as well. This was a mistake from Telkom and caused me allot of problems!<br> <br> After 100's of calls and emails, I turned to Hello Peter.<br> My Voice line was then fixed, but the main inquiry (To cancel my data bundle) was still not done.<br> <br> I received a bill on the 22nd of July with the fastest data bundle still on it.<br> <br> To my utmost disappointment, my bill this month (22 Aug 2015) still included the data bundle!!<br> I WILL NOT pay this!!! I cancelled it!<br> <br> It's ridiculous that after 2 months' bills the data bundle is still on by bill!? How is this possible????<br> <br> Please please please remove this from my bill.<br> <br> PS. I will appreciate it if this time around, my voice line will be left untouched.

0
Replies (1)
Telkom
Telkom's reply01 Sept 2015, 16:28
Official
Hello MatsBooysen,

We apologize for the inconvenience caused by the delay to resolve your query.

Our Fixed Line Department is still attending to your query & feedback will follow soon.

Your social media reference number is SM126092.

Regards
William
Telkom Social Media Team