Telkom keeps ****ming people. Why should it be so hard to cancel a service you dont need anymore?? I have paid the penalties in full and I am not being given the run around as they continue billing me

I called.in to Telkom on the 18/03/2026 to cancel and close a contract. The agent who assisted me (Smangele Busisiwe Khanyi from their retention department) gave me a settlement quote of R2850, so after they deducted theor normal amount on the 25th of March, I further made a manual payment of the said settlement amount. I even forwarded the agent the POP as a good measure. On the 27th, I called to follow up and ensure that the contract was canceled. The agent that assisted me then said it was marked for closure and sould be closed by Monday the 30th. Today, the 31st of March, I have just called in to check again and I am being told that 1. They received the manual payment, 2. My account is still active and not marked for closure and 3. They will be deducting that same amount on my next pay date. I am still going to pay for something I settled well in advance and now all the agents keep passing me on until the last one hung up on me. This is my reference number Cancellation Ref number : Order ***A