1 reviews | Active since Jul 2011
Telkom keeps marking my faults as resolved!!
On 22 February 2016 I reported that my internet line was very slow (***). A few weeks later I had a series of faults on my line for over a week (no internet and crossed lines). When those faults were finally resolved, I noticed that the previous, slow line fault had also been marked as resolved. I used to get speed of around 4MB/sec, but am now experiencing a PING of 423ms and a speed of 175kB/s. This is unusable. The speed test website takes 10 minutes to load! I have tried testing at different times of the day, but nothing helps. I reported another fault (448CRK210316) yesterday. This morning I received an SMS to say the fault has been resolved. It has not! I will keep reporting this until something is done about my line! (today's fault ***) It makes me so angry when my fault is marked as resolved when the problem still exists. Last year I was getting speeds of over 4MB!! Not sure what to do.
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have interrogated the line and the test results indicate defects at present. We have reported the incident to our testing centre to evaluate the problem and dispatch a field technician. The generated fault reference number will be relayed to the contact provided. We do apologise for the inconvenience.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have interrogated the line and the test results indicate defects at present. We have reported the incident to our testing centre to evaluate the problem and dispatch a field technician. The generated fault reference number will be relayed to the contact provided. We do apologise for the inconvenience.
Interaction ***
Regards
Keagan
Telkom Social Media Team