1 reviews | Active since May 2016
Telkom keeps losing my order
<p>Telkom keeps on losing my order for a new line.</p> <p> </p> <p>Then they cannot seem to answer the following questions:</p> <p> </p> <p>I was contacted on ********** 6 by 1 of your agents to confirm my details.</p> <p> </p> <p>I still do not have a reference number!!!</p> <p> </p> <p>Can you confirm that my order was received?</p> <p> </p>
Hi
With regards to your Hello Peter Complaint.
We have tried contacting you.
Please email us the reference number.
Let us know what was ordered.
Thank you
Regards
Telkom Social Media
Apologies missed your call on sunday from a private number, here is the reply I sent via email.
As stated before I do not have a reference number since every time I order the line I do not get any feedback.
I am trying to order a land line with the weekender plus that cost R206 per month?
How do I escalate this matter because I am not getting any feedback from Telkom.
Is there a problem with your system or do you just not want any new business?
This has been going on since end of August!
How long before I can expect feedback?
Is there a number I can dial to speak to someone directly not the call centre who keeps bouncing me around between different departments?
Regards
Hi
With regards to your Hello Peter Complaint.
We have tried contacting you.
Please email us the reference number.
Let us know what was ordered.
Thank you
Regards
Telkom Social Media
Apologies missed your call on sunday from a private number, here is the reply I sent via email.
As stated before I do not have a reference number since every time I order the line I do not get any feedback.
I am trying to order a land line with the weekender plus that cost R206 per month?
How do I escalate this matter because I am not getting any feedback from Telkom.
Is there a problem with your system or do you just not want any new business?
This has been going on since end of August!
How long before I can expect feedback?
Is there a number I can dial to speak to someone directly not the call centre who keeps bouncing me around between different departments?
Regards
So finally Telkom intsalled the line.
It took the technician over an hour.
Then of course the line does not work.
Spend a couple of hours online with call centre bouncing between departments to find out that the they need to activate it.
it takes up to 48 hours however today they activated it again and is supposedly immediately active.
Still it does not wok the phone cant make or receive call there is not even a dial tone.
Please assist me by answering the following questions:
1)Can you please advise what do I need to do now in order to be able to make and receive calls(which is why I acquired your useless services)
2)Should I have specified I want a working line?
3)please send me the contact details of the board of directors so that I can ask them to come and assist!
4)I cant even log a fault on your website it does not accept my number, what do I need to do be able to log a fault?
So finally Telkom intsalled the line.
It took the technician over an hour.
Then of course the line does not work.
Spend a couple of hours online with call centre bouncing between departments to find out that the they need to activate it.
it takes up to 48 hours however today they activated it again and is supposedly immediately active.
Still it does not wok the phone cant make or receive call there is not even a dial tone.
Please assist me by answering the following questions:
1)Can you please advise what do I need to do now in order to be able to make and receive calls(which is why I acquired your useless services)
2)Should I have specified I want a working line?
3)please send me the contact details of the board of directors so that I can ask them to come and assist!
4)I cant even log a fault on your website it does not accept my number, what do I need to do be able to log a fault?
Still no feedback.
Spoke to the call centre first the order is not complete.
Then it is complete?
No I need to pay for you to come and look at the faulty line which you installed last Thursday!
When can I expect feedback on my questions?
How do I escalate this matter?
Still no feedback.
Spoke to the call centre first the order is not complete.
Then it is complete?
No I need to pay for you to come and look at the faulty line which you installed last Thursday!
When can I expect feedback on my questions?
How do I escalate this matter?
Fantastic when I tell your call centre I want to escalate this matter to the directors they put the phone down.
Fantastic service.
Fantastic when I tell your call centre I want to escalate this matter to the directors they put the phone down.
Fantastic service.