KB
Kent B
1 reviews | Active since Feb 2013
11 Dec 2018, 10:02
Telkom keeps invoicing after cancelling services
I had cancelled my fixedline and ADSL service in the first week of October and I am still getting invoices. It should not take this long to process a cancellation. When I phone customer service they said that online it says that it is 'processing'. This is no information and no help.
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Replies (2)KB
Kent B's updateReviewer Update
11 Dec 2018, 10:17I did receive assistance from customer care and they confirmed that the cancellation was processed on 4 December. However, they state that I am still owing Telkom money from October.
I request that I get a refund back from Telkom since I stopped using the service when I cancelled in October. I should not have to pay for the slow administrative process at Telkom.
KB
Kent B's update11 Dec 2018, 10:17
Reviewer Update
I did receive assistance from customer care and they confirmed that the cancellation was processed on 4 December. However, they state that I am still owing Telkom money from October.
I request that I get a refund back from Telkom since I stopped using the service when I cancelled in October. I should not have to pay for the slow administrative process at Telkom.
KB
Kent B's updateReviewer Update
08 Jan 2019, 11:17Unfortunately there has been on reponse by Telkom. I have recieved again another invoice.!
KB
Kent B's update08 Jan 2019, 11:17
Reviewer Update
Unfortunately there has been on reponse by Telkom. I have recieved again another invoice.!