Telkom keeps given excuses to install a landline

I have requested Telkom not even a week ago to install a landline. The person was here to install the line. He looked around and saw no lines. I have informed them there is no lines prior to installation. He said there is no lines and said I must inform the body corporate to install a line or an electritian. I phoned the body corporate regarding this as well as the rental agents. They both told me its not them that must install its telkom. It went to telkom with this and told them. Some of the other residence have telkom landlines and I went and spoke with them and they informed me that telkom came and they installed the lines for them without a hassle. Not even 200m there is a telkom box where the lines must be pulled from and installed. Now they give excuses in order for them to install a line they must either use dinamite to blow the ground in order to place a line or they must dig and they cant because its private property. So why is it so difficult????? They also told me that they spoke to someone my girlfriend the following day regardimg the problems but stangly enough that particular day they was here when they spoke to her we both were 160km away from home with family