Telkom keeps debiting money from my account, 3 months after canceling my data contract.

I cancelled my data contract with Telkom around January. While on the call with the call centre agent, she informed me that I only have to pay one last instalment (R399) and my contract will be cancelled. However, came month end and R1000+ was debited from my account. It was even debited earlier on the 25th of the month, and not the 1st of a new month like they usually did. The agent did not advise on of any cancellation fee. Instead, I asked about it in the call, yet she said it won't be needed. The only natural thing to do was to reverse the debit order as I felt cheated. And it was a way to get Telkom to call me as I tried reaching them at the time but failed. A month later, I wasn't contacted, instead R1200 was debited again from my account. Which I again reversed because there was no reason why such an amount was supposed to be taken from my account.

Recently I got another "invoice", telling me that R1200 will be debited from my account. 3 months after cancelling the contract and I'm still getting debited.

I called in for assistance and a case was opened but no one has contacted me since.

Telkom should fix this. I will only pay the R399 that I was told about. Nothing more.

I was even considering getting another data package but after this treatment and service, I'm thinking twice.

Listen to the phone call made in January from this number - ***. Then fix this issue.