MC
Mickele C

1 reviews | Active since May 2014

16 Apr 2016, 09:22

Telkom keeps closing my fault. Still an Issue

I have reported this line 3 times already and they contacted me once and told me the line is fine. 2 days later problem came back.<br> <br> The line keeps disconnecting and syncing at strange speeds its 10 mb line that syncs and 2345mb and 4209mb.<br> <br> Then it keeps dropping constant packet loss.<br> <br> Reported it 2x other times and they closed it saying the problem was fixed.. <br> <br> Please send out a technican that can repair it correctly because this isnt what i pay for.<br> <br> <br> Reply from 216.58.223.4: bytes=32 time=11ms TTL=54<br> Reply from 216.58.223.4: bytes=32 time=12ms TTL=54<br> Reply from 216.58.223.4: bytes=32 time=11ms TTL=54<br> Request timed out.<br> Reply from 216.58.223.4: bytes=32 time=11ms TTL=54<br> Reply from 216.58.223.4: bytes=32 time=12ms TTL=54<br> Reply from 216.58.223.4: bytes=32 time=11ms TTL=54<br> Request timed out.<br> Reply from 216.58.223.4: bytes=32 time=11ms TTL=54<br> Reply from 216.58.223.4: bytes=32 time=11ms TTL=54<br> Request timed out.<br> Request timed out.<br> Request timed out.<br> Request timed out.<br> Request timed out.<br> <br> <br> Router doesnt even want to connect it is constantly intermittent!<br> <br>

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Replies (1)
Telkom
Telkom's reply16 Apr 2016, 09:46
Official
Hello Mickele,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM224253.

We apologise for any inconvenience caused.

Kind regards
Yazied
Telkom Social Media Team