Telkom keeps charging me two months after cancellation request

<p>On 16 November I followed the instructions provided by Telkom, and by email (using the official form) requested the cancellation of my landline at the end of the month. I received nothing but an automated reply and had Telkom debit my account on 1 December. I contacted my bank and asked them to reverse the debit order, which they did.</p> <p> </p> <p>I was phoned by Telkom a week or two later (around 12 December) regarding my cancellation request. I confirmed that I wanted to cancel my line and the telkom employee processesaed this on the system while I was on the phone. They told me any incorrect debits would be refunded. But in January my account was again debited, this time for three months' worth of fees!<br /><br />I will now contact my bank once again, and ask them to reverse this debit. It should not be for me to waste airtime phoning Telkom to correct a flaw in its own systems. Telkom has improved significantly in recent years, but I find this debiting of my account without my authority, unaccaptable. </p> <p> </p> <p>Andrew</p> <p> </p> <p> </p>