Telkom keeps charging despite numerous attempts to cancel service!!

I went to a Telkom Branch to try and cancel the landline service we have with Telkom. I was told that that this is something that cannot be done at a Telkom branch and that i needed to fill in and email a cancellation form to the cancellations department which i did on 29/08/2018. Having called a few weeks later in September to follow up on the cancellation, we were told that the cancellation form had not been received and was told to resend the cancellation form. After many more attempts at trying to call in and follow up on the matter and always having to speaking to a different call centre agent and repeating the same scenario, with each one requesting the same form to be sent to them, with no further action being taken to process and finalize the cancellation. There has been a billing every single month from September to present despite my numerous attempts to cancel.

Not being able to go into a store/branch and sort this out face to face with someone is aggravating and I have no other means of sorting this matter out! The call centre agents do not process requests when made and due to the fact that one deals with a different agent each time, it is very easy for them to pass the buck and just not follow through and do their job.

Assistance required please! This continuous billing is not right!