telkom keeps billing after cancellation request was done at Centurion branch

<p>hi</p> <div>&nbsp;</div> <div>i need assistance regarding the account n. below, i have sent an email via the contact us link on ur website as well as i was chatting to one of ur consultants, i requested the cancellation and settlement of the above account at ur Centurion store by end of December last year as i was relocating overseas, i left SA on the 14th of JAnuary, the store assured me everything was fine , cancellation was processed and they would send me an email with ref later, i was rest assured.</div> <div>&nbsp;</div> <div>to my big surprise i got a call from a friend of mine that he got a bill for me of an amount of R7974.10 , inv n. ***,</div> <div>&nbsp;</div> <p>please advise what is Telkom billing me for if i already requested cancellation? once i did apply for the service in june last year to start with it took ull more then 3 months before it became active, i am currently overseas, i need urgent feedback on this and confrmation that has been cancelled</p> <p>&nbsp;</p> <p>there are no bills to be payed!!!</p>