Telkom keep on billing me after cancellation

<p>Hi </p> <p> </p> <p>I have cancelled my adsl and telkom line on the 16th of December 2015 and given a month notice as requested so my service was suppose to be cancelled on the 31st of January 2016. I filled out the form and the agents at the Somerset Mall branch still faxed it and given a proof that it was send successfull. Yet till today Telkom are billing us and it looks bad on my profile. I asked Telkom Somerset Mall twice for help in a email (as they requested) yet no feedback from Telkom.</p> <p> </p> <p>Regards</p> <p>MC Groenewald</p>