GL
Gerry L
1 reviews | Active since May 2017
24 Oct 2017, 11:47
Telkom keep billing after cancellation
After numerous mails to telkom's ********** address, my service is still not cancelled and I am still being billed even though I haven't used the service in 3 months. I had written confirmation from one of the employees but I am still being billed every month.
Can you please cancel my contract as requested on numerous occations?
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Replies (2)GL
Gerry L's updateReviewer Update
21 Nov 2017, 15:43And still it continues. Just received another message from Telkom to pay an outstanding account. It's been cancelled more than 3 months ago.
GL
Gerry L's update21 Nov 2017, 15:43
Reviewer Update
And still it continues. Just received another message from Telkom to pay an outstanding account. It's been cancelled more than 3 months ago.
GL
Gerry L's updateReviewer Update
11 Jan 2018, 10:22I am now being contacted by the "handover team". Insane and ridiculous!
Hi there
Please see attached for my numerous attempts of cancellation. I have already paid an extra month to try and square it but still get billed. I have also been in contact with your colleague, Nomvula Caroline Malindi.
I also have a confirmation from Khulekani Patrick Shezi (copied in & mail attached) that the account was cancelled and that I will not billed any further.
I have done everything from my side to cancel this contract and are considering the matter as done (it is not my problem if telkom cannot execute their own processes).
GL
Gerry L's update11 Jan 2018, 10:22
Reviewer Update
I am now being contacted by the "handover team". Insane and ridiculous!
Hi there
Please see attached for my numerous attempts of cancellation. I have already paid an extra month to try and square it but still get billed. I have also been in contact with your colleague, Nomvula Caroline Malindi.
I also have a confirmation from Khulekani Patrick Shezi (copied in & mail attached) that the account was cancelled and that I will not billed any further.
I have done everything from my side to cancel this contract and are considering the matter as done (it is not my problem if telkom cannot execute their own processes).