TELKOM *** Service Consultants

I bought airtime for R60.00 on the 12 of August 2020, then after I tried to buy a Mo'nice data of I received a sms confirming that my airtime was deducted for purchasing a 4G mo'nice data. But the data I bought was never allocated to me.

I called the call center to try and solve the error, and the first lady I spoke to was NOLWAZI SIBIYA. She promised me that my query will be solved in the next 2 to 24 hour turn around time, of which I waited 48 hours to call again. Following day on the 13th August 2020, I spoke to SISANDA MAKHUBALO who advised me that the query was escalated and she will do a follow up with her Team Leader "NOMANDLA" and I will receive feedback in the next 48 hours but I was never been contacted or sent any communication regarding my complain. On the 15th of August 2020 I called again and spoke to an agent named VUYOLWETHU MATHE who advised me the very same thing I was told by SISANDA & she promised me that she will take it up with NOLWAZI and her team leader which I was told that its NOMANDLA again. My query was never solved still. On the 17th of August 2020 I spoke to BABALWA who told me that she will send them an email to find out on my query and she will get back to me as soon as they respond, still there was no respond on that. Today I spoke to Evelyn who placed me on hold for 24 minutes until the call got cut of & I tried to call again and there was a lady who I didn't catch her name but she was very rude and didn't want to listen or give me time to speak. I was very irate by the services I did receive from TELKOM, I'm a very loyal and friendly customer to them but the service was very bad.

My query has not been solved up to today & my R60.00 is gone now