Telkom *** service

I am gatvol with telkom... November 2018 i cancelled my contract with telkom it was on the 6th. I gt a confirmation with a ref namba tgat my contact was indeed cancelled i even called in same morning just to get clarification and making 100% sure that its off and i was advised its off. Thr last debit order was supposed to be on the 20th of December 2018.in January i was debited and was yikd it was an amount that i carried over okay cool. I feb m debbited again i do nkt ****en understand y does it kio on debbiting me were as i cancelled my contract. I called in again on the 25 of jan and i was promised than my acc will never be debited it was a mistake that they sent me a bill. But i was still debited. I called in again i sopke to ofentse mahlangu she advised me tgat shes going to log a case for ame and tgey will give me feedback in 3 days time it was on the 21st of feb when i spoke to her ********** even invilved her team leader by the name of Eugenia Mchunu daying the team leader promised to call back as she was off the following day. My account was debited agin in March i dont understand what the **** is wring with telkom i need my mobey back and an explanation of why is dis happening. I have been ****** for more than 24 months by telkom not this time