Telkom: Justine is a Rude lady!!!

I spoke to a rude consultant called Justine. I tried to explain to her that I could not talk to a consultant to log a fault on my line. She rudely addressed me and was harsh on the phone, as if I was irritating her or something. I am a customer, and if I have an issue with my service provider, I expect all representatives to be professional, even if I may be making a mistake in following the prompts on your IVR. I am rather disappointed with the service.