Telkom just want your money nothing in return

Ordered ASDL Home on 27/08/2015 and was advised that I had to pay a deposit of R 700 before my free router will be shipped and the technicians will swing my line to asdl. On 15/09/2015 I made payment and waited. On 02/10/2015 called in and was told that the order was cancelled. When I asked who cancelled nobody could answer me. I asked if my payment reflects and was advised that yes it does. I phoned in today ( 70 min on hold) and then was informed that accounts could not pick up my payment. I then stated that I paid on 15/09/2015 and was cut off. Phoned in again long waiting on hold. Then accounts \ found my payment"and said I have to give such and such account nr to sales to do my order. When to sales no the account nr does not exsist and then after many harsh words \"" the order was cancelled by the \""system\"" due to not being able to pay the deposit in 7 days. ***? Nobody said I must pay in the 7 days. Now a person needs to cancel the order ( but the system did already) in order to create a new order. No wonder people are looking at other service providers. I am def looking at some else that will deliver on their promises"""