Telkom - just useless!

uplicate ID numbers, what has become of this world!

Good day. I was at Telkom at Mall@ Reds on 22/12 to purchase the big deal router. I was unable to get the router as this is the current world we live in where someone is using my ID number to purchase sim cards. Amanda confirmed that Brigitte would contact me to confirm that this was sorted out with their ***** case. Unfortunately no one has contacted me until today. I need this sorted out asap. How can 2 people have exactly the same ID numbers. Telkom shop is a walk in centre. I have spent under 2.5hrs at the shop trying to get this sorted, hence they decided they will call me back as there is no landline to call to confirm. Please get this sorted asap as this is *****.

I have not received a phone call or email to date. Please advise whether this has been sorted out as I would like to purchase a cellphone. It has been 2 months now with no care in the world from Telkom.