Telkom just shrugs. Not their problem.

I don't even want to give them a single star, but with this app, I apparently have no choice.

My internet / wifi has been off for 2 weeks straight. At first I kept emailing Afrihost about it, but most of my mails just got ignored and the ones that got answered, just said "your line is fine on our side". Clearly it is not. For if you checked the usage for the last week, it states zero. So no help was offered from them to sort it out. Despite me mailing every day.

Eventually on Monday, more than a week later, they reply saying Telkom suspended my line. Yes. It takes them a week. I could have phoned Telkom a week a go, but no.

So I phone Telkom on Monday. They have no idea why they suspended my line. They apologise. Saying it was an error on their side. It will be switched on by Monday evening. But nothing.

So I phone again on Tuesday. Same story. Same promises. Same lack of results.

I phone again on Wednesday. This time however, they just shrug it off. They dont know why they suspended it. They'll switch it back on. I ask when. They just tell me 'we don't know'. "I understand you're upset. Sorry for the inconvenenience." It's like a little rhyme. No matter what I ask: So I just have to keep paying for a line that was suspended? Same answer. When will it be on? Same answer. Am I getting a credit for your mistake? Same answer.

The hell?!

And now it's Saturday and still nothing.

I am livid. And yet utterly helpless. They suspended my line. Have no idea why they did it. Admitted to it being an error on their side. And all they have to say is: You just have to wait. We'll get to it when we get to it.

It's been TWO ****** WEEKS! I am paying for internet I can't use. And guess what? The debit orders will still be going off while they ignore me and the mistake THEY made.

What am I supposed to do? How am I supposed to fix it if they service providers just ignore me? And clearly there wont be no refund either. They just tap you dry, but won't even give you what you're paying for.. and I'm utterly helpless.

It's disgusting.