Telkom just plain down unwilling to assist.

I cancelled my Telkom subscriptions about a year ago. since then i have still been billed every month. I havent used my Telkom services for a year yet im liable to pay R6000 as if though i was. this my conversation with Nozipho from Telkom:

11:25:45 AM You: so i must pay R6000 for nothing. i phoned in and you say you cant help me 11:25:46 AMNozipho: You are charged for the service, even if you dont use it each month, until you request to cancel 11:26:47 AMNozipho: Its not possible to cancel over the phone 11:28:03 AMNozipho: Is there anything else you require assistance with?

This truly is outrages.