Telkom just not helpful and don't need to retain customers.

My fiber broadband service is disconnected bt Telkom. Telkom sent email notification of price increase including the new schedule. Nowhere was it notified that the customer must phone telkom to ask them to increase the debit order. The account is in arrears by about R700 and they disconnected. Contacting customer service was useless, message was pay up or cancel. Can't wait to substitute when the penalties are not as bad as they are now. Worst service ever.