TELKOM JUST NOT GETTING IT RIGHT

I'm writing this in the hope that management will see this and to challenge them to get it right. 3 weeks ago i app**** for internet, i waited two weeks and followed up just to be told that it was not placed. So we did it again . a week later i was told to pay R700 deposit an appointment was made then the y did not show up. I called the call center and was told the techie will phone me , he did not and now a day later and i still don't know when it will be installed. So i phoned the call center again and was put on hold for a long time. I eventual had to go to a meeting so had to put it down. I took a day off for it I have to mention OPEN SERVE as waell since they are the contractor that was supposed to come out.