Telkom just lie's and empty promise

I am extremely disappointed with the ongoing service and billing issues experienced with Telkom.

I originally signed up for an internet line service at R1215 per month. However, an additional unexplained charge of R201 was added to my account last month and has again been charged this month without any proper explanation or authorisation.

This comes after months of poor service delivery and unresolved technical faults.

Since installation, the line has never functioned properly. Even the technician who tested the newly installed line advised there was a problem and said it would resolve within a day — yet the line remains unstable despite numerous fault reports and repeated follow-ups from my side.

Additional frustrations include: • Service suspension despite communication regarding payment arrangements • Extra charges linked to failed debit orders • Unexplained billing increases and account adjustments • Continuous interruptions and poor service quality

I have continued making payments in good faith despite the ongoing service failures.

Under the Consumer Protection Act, consumers are entitled to fair billing, proper service delivery, and timely correction of defective services. Charging customers additional unexplained fees while failing to provide a stable service is unacceptable.

I am requesting: • A full itemised explanation of the additional R201 charge and all other unexplained charges • Immediate investigation and repair of the faulty line • Proper corrective measures to ensure service stability • Consideration of credits or reversals for periods where the service was defective

If this matter is not resolved urgently, I will have no choice but to escalate it further through the relevant consumer protection and regulatory channels.

Zelda Victor