Telkom just keeps taking and taking and taking! Enough is Enough!

Good day,

Telkom has been great in many regards but two. Once they debit your account, it seems HARDLY possible to get them to STOP debiting. And when you want to upgrade/migrate your LTE internet contract, again, (HARDLY POSSIBLE).

My wife got registered (with her phone) on one of these **** online services where they just start to debit money from your account (DAILY). 2 months later when we realised what was happening, we phoned Telkom and they said that they need to suspend the account to stop the money from being debited, while they put the account under investigation. (VERY BAD, because with CellC it is SOOOO easy to de-register from any and ALL services without suspending your services).

Now she is sitting without this account and still paying. This investigation has been going on for a year now and the contract ended approx 6 months ago, so if you do the math, you can probably tell that she was unable to use this phone number for the last 6 months of the contract, but yet paid for it monthly. She is still being debited today (R50 a month for whatever reason.)

Telkom (in store) says that they cannot cancel the debit order as the account is being 'investigated'. (again, this has been going on for much over 12 months), they advise to phone head office and gave number to dial, so we phoned 10213, they pickup and say no, they cannot help, we must phone 10210, they say NO, we must email her invoice to ********** , we email them and get response "Kindly note that for any inquiries regarding the account, please contact 081180 for further assistance". I MEAN SERIOUSLY!!!!! We have just about had it now. I am sooo soooo tired of the endless difficulty and hurdles that we need to jump to try and get a debit order stopped that should have been stopped the day when the contract ended (More than 6 months ago)!!!!

VERY UNHAPPY CUSTOMER!!!!