TELKOM JUST DON'T CARE - line is off 10 days.

Item: Telkom
Rating: 5
Author: Neels T

My Telkom line was hit by lightning on 21 November, I have logged a call on Monday 23 November, received ref 768CTK231115. I explained to Telkom that our income is dependent on the availability of the Telkom ADSL line. The only feedback I am getting daily is \they are working on the problem". Phoning them daily has NO impact. Asking them to escalate the problem has NO impac. Telkom has decided that they now only take fault report from 8 to 4:30 weekdays.<br> <br> In short: TELKOM JUST DON'T CARE."""

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Replies (1)

Telkom's replyOfficial

02 Dec 2015, 16:44

Hello neels.dutoit@abs,

Thank you for making contact with us on Hellopeter.

we understand why you wanted to bring this to our attention.

Kindly be advised that we have escalated your query to our Technical Team to further assist with your Fault and feedback will be provided.

We apologize for the inconvenience caused.

Your reference number: SM173836

Regards,
Launa
Telkom Social Media Team
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Telkom's reply02 Dec 2015, 16:44

Official