Telkom just doing as expected, again

I know that complaining about Telkom means absolutely nothing and that they are not bothered with it at all, they have never and will never care about clients. I am trying to migrate my ADSL line to Afrihost. I understand that it is Telkom company policy to make it as difficult as possible to cancel or migrate a line, hoping that you rather give up and keep paying them. The tipping point was when Nico Mostert simply ended an online chat session while I was still trying to explain the situation. I have been bounced back and forth with each person saying they can't assist I have to talk to someone else. The call center person told me to send an email to an address which resulted in an instant delivery failure. It is all just one huge circlejerk. I have now come across another email address which I sent a mail to. I would be flabbergasted if I get a response as it is also Telkom company policy to flat out ignore client emails.