Telkom just doesn't to cancel my order

I was suppose to get an internet 20mbps uncapped Fibre for 800 a month with a free lit device and installation, the worse part is they cancelled the order without my knowledge, you can check your call log of the conversation, there is Fibre in my area, was ready when she called told me that it was a ago and then I would need to wait for a tech and they would then be able to decide with me date and time and place for installation, etc etc, I phone today because my internet is down yet again. And was wondering when my Fibre is.,now I was hoping for the lot box and free installation and to be told no this and that *** is wrong with you people not even notifying me about the cancelation of the order without my concent and then the call agent has the ordasity to say I need to sign up and again for a another deal only to lose out and a really good deal seriously this is **** service, then to boot it all I need my internet for my job and can't even use it cause it's down yes I asked if the area had issues hell all 4 of my routers I use for testing for Cloe ts etc etc I know are working show no sync or signal from dsl/ads, now I'm literally sitting unable to do my job as a remote support tech really disappointed in this and this now glorifiea the 19th issue I have had in this area seriously in 3 years I never had issues when I was with another isp in my previous adresss and your service there with perfect so why is there now such and issue here