Item: Telkom
Rating: 1
Author: Michael J

Telkom's replyOfficial

02 Sept 2018, 11:30

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

Telkom's reply02 Sept 2018, 11:30

Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

MJ

Michael J's updateReviewer Update

03 Sept 2018, 11:12

Hi Tumelo Thanks for responding, I eventually got through to a call centre consultant who confirmed that the number ***) has been cancelled, However, I'm still being harassed about overdue payment and threatened with credit bureau.. I cancelled in February and have been charged R69 every month since, and in July it was R685 and August it was R1030.. I don't know where they are pulling these numbers from as I have NEVER received a statement in my life. What upsets me even more is the fact that I've had the contract for the last 5 or 6 years and hardly even used it because I've had uncapped wifi at home and the iPad hardly ever left the house! Then i want to cancel and i get ****** and treated so unfairly. Number - *** ID - *** Contact is Mike - ***

MJ

Michael J's update03 Sept 2018, 11:12

Reviewer Update

Hi Tumelo Thanks for responding, I eventually got through to a call centre consultant who confirmed that the number ***) has been cancelled, However, I'm still being harassed about overdue payment and threatened with credit bureau.. I cancelled in February and have been charged R69 every month since, and in July it was R685 and August it was R1030.. I don't know where they are pulling these numbers from as I have NEVER received a statement in my life. What upsets me even more is the fact that I've had the contract for the last 5 or 6 years and hardly even used it because I've had uncapped wifi at home and the iPad hardly ever left the house! Then i want to cancel and i get ****** and treated so unfairly. Number - *** ID - *** Contact is Mike - ***

MJ

Michael J's updateReviewer Update

25 Feb 2019, 11:40

Hi Tumelo I eventually went to the complaints commission to get this ******* sorted out and eventually in November it was sorted, closed the account and all was removed and taken as paid up. Then 31st of December i get **********ly debited R202!! I'm so sick of this company and feel like going the legal route and suing Telkom for this! You can find your colleague Charmaine Dafel and tell her her letter was worth less than the paper it was printed on! and she doesn't respond to emails and her phone number doesn't even work! Disgusting!

MJ

Michael J's update25 Feb 2019, 11:40

Reviewer Update

Hi Tumelo I eventually went to the complaints commission to get this ******* sorted out and eventually in November it was sorted, closed the account and all was removed and taken as paid up. Then 31st of December i get **********ly debited R202!! I'm so sick of this company and feel like going the legal route and suing Telkom for this! You can find your colleague Charmaine Dafel and tell her her letter was worth less than the paper it was printed on! and she doesn't respond to emails and her phone number doesn't even work! Disgusting!

Telkom just doesn't stop!