Telkom just doesn't care. Client interaction is pure soul destruction with no resolution or feedback

<p>A three year LTE 50GB Home office contract of mine expired on 9 April 2017 at R1299 per month. </p> <p>36 x R1299 monthly loyal and faithful payments made.</p> <p> </p> <p>On 10 April I went into a Telkom store in Sandton to migrate to 100GB Day/Night Month to Month offering at R999 per month. </p> <p>Queued for two hours to be flippantly told (by Sebastian) there is a provisioning system issue and internal cases need to be raised: ( ********** 4, ********** 4, ********** 4 ), stating that cases needed to be logged to convert/renew the existing contract (despite an order being loaded ********** 13A). </p> <p>I was given a 72 "working hour" SLA.</p> <p> </p> <p>Several mind numbing calls to 081 180 lead nowhere, but am told they sent emails to remind back office to reinitiate the case and call me. Never happened.</p> <p> </p> <p>Today, I call to follow up yet again, was put on hold for half an hour to end up back at the IVR. After an hour I am still nowhere.<br /> <br /> This firm doesn’t care about loyal customers merely trying to change a contract and continue to support them. For a aspiring first world technology company, they have a long way to go in treating customers properly. I act with my feet. <br /> <br /> Fortunately there are other options.</p> <p> </p>