Telkom just doesn't care about small business

On 26 February 2015 after getting the runaround from 3 different people who's names I did not take, I got through to Thembi who calmed me down and was so helpful I even logged a compliment to Telkom on Hello Peter. You should train Thembi as a technician. Telkom is great to have when the line is working but God help you when something goes wrong with the line, you lose your clients and no-one at Telkom cares. My fault number is 974CTK260215 and I have made so many dozens of phone calls to Telkom and been **** to by so many different people I am not going to list it all here. Brandon called me on Friday 27 February to say he was sending a technician out. I called on Monday, I was **** to. I called on Tuesday, I was **** to. Elias came to my offices on Wed. morning and returned on Wed. afternoon saying he would report this line to the Exchange. I was told by Steena on Monday that that was already done on Friday!<br> I am an accountant, I had to submit provisional tax for my clients last week and the last 2 days I had to do this, Telkom was down and lying to me! I was even told that the problem was I needed to top up my account which I did and it turned out that was also a lie