KS
Kerry S

1 reviews | Active since Mar 2009

23 Sept 2015, 13:21

TELKOM JUST DO NOT CARE

Business adsl has been down since 9 September, is is now the 23rd and all i get told is that they are short of technicians.<br> In my mind Telkom do not care about their customers at all, I cannot do anything until they decide to repair it, any other supplier I can pay to sort a repair out. I was promised 21 September which was bad enough but they did not even arrive.<br> Have a reference number and an upgraded ref number due to urgency<br> Ref number: 77crk090915<br> Upgraded number: 74431<br> <br> How can it take so long, I am disgusted.

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Replies (1)
Telkom
Telkom's reply23 Sept 2015, 15:53
Official
Hello kstuart,

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Be assured that your query has been escalated to our Technical Department and feedback will follow.

Apologies for any inconvenience caused.

Your social media reference number is SM148642

Regards
William
Telkom Social Media Team