Telkom just do not answer

We signed a 2 years contract with Telkom for an iphone which now expires. We want no new phone now after this contract. Just to convert it to pre-paid. And that is what the Telkom call center asked us to do. E-mail Tekom mobile to convert.<br> <br> Try this an get totally frustrated. Telkom does not answer any emails!!!. Just that stubborn attitude!!!!! |I am forced now to block my account that they cannot deduct further money.<br> <br> How can you communicate to a brick? Because that was it is. They do not answer emails, do not acknowledge, do simply nothing. Must I take them to court?<br> <br> Please help me and let me know your experience.<br> <br> <br> <br>