1 reviews | Active since May 2017
Telkom just changed my landline number without warning
<p>Forget bothering with Telkom lanlines, just use your cellphone.</p> <p> </p> <p>Telkom changed my landline number in December 2016 without warning or any notice. We got several calls at 3am from Uber drivers trying to get hold ofsomeone we did not know. </p> <p>I phoned our landline number and an unknown female answered and said her number had also been changed. We now had her number, which was very different, andshe had ours.</p> <p> </p> <p>I sent in a cancellation request and phoned to confirm the request had been received, which it was. A few months down the line my account had still not been cancelled..</p> <p> </p> <p>Now I have logged another complaint detailing the situation and, although Telkom claims to not have received the request and only to have changed "only one digit" in my number (not true), they promise a refund.</p> <p> </p> <p>After many attempts with telkom with ADSL services , which was were regularly down and amounts changed monthly on the invoice, and now this debacle I GIVE UP. </p> <p> </p> <p> </p>
Good day Daniel ,
Please be assured that this matter has been escalated to our Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Daniel ,
Please be assured that this matter has been escalated to our Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Hi Busi and Gareth,
The number was ********** . I have spoken to Nomfundo Chamane, who told me that I would be eligible for a refund of the outstanding charges as well. She also has the email of service cancellation that I forwarded her from Dec 2016. I have followed up with her Tuesday, but still no response...
I was told someone would phone me, but its been close to a week again. Your reply on this site is the only feedback I have gotten so far.
Please reach me on my cell at ********** 119
Hi Busi and Gareth,
The number was ********** . I have spoken to Nomfundo Chamane, who told me that I would be eligible for a refund of the outstanding charges as well. She also has the email of service cancellation that I forwarded her from Dec 2016. I have followed up with her Tuesday, but still no response...
I was told someone would phone me, but its been close to a week again. Your reply on this site is the only feedback I have gotten so far.
Please reach me on my cell at ********** 119
Not sure how this works, can you see the numbers in the response? Otherwise contact me via **********
Not sure how this works, can you see the numbers in the response? Otherwise contact me via **********
It is now Monday afternoon (15/5 16:00) and I have just sent another email to Ms. Chamane with your provided REF. no. after NO response for 4 working days regarding cancellation and refund..
What is the hold up? How often must I follow up?
This is not acceptable Telkom.
Dear Gareth and Busi,
As you should be able to see, my response has been made private 2 days ago, so you can see my contact details and the requested information.
Please contact me, I am still waiting..
If you are unable to do so, please provide your contact details and I will get hold of you.
Thanks,
Dan
It is now Monday afternoon (15/5 16:00) and I have just sent another email to Ms. Chamane with your provided REF. no. after NO response for 4 working days regarding cancellation and refund..
What is the hold up? How often must I follow up?
This is not acceptable Telkom.
Dear Gareth and Busi,
As you should be able to see, my response has been made private 2 days ago, so you can see my contact details and the requested information.
Please contact me, I am still waiting..
If you are unable to do so, please provide your contact details and I will get hold of you.
Thanks,
Dan
It is now Tuesday evening and I am yet to hear anything from Telkom..
Looks like I will have to to make another expensive call from my cell tomorrow and wait on hold..
It is now Tuesday evening and I am yet to hear anything from Telkom..
Looks like I will have to to make another expensive call from my cell tomorrow and wait on hold..
I've just sent this email to the email adresses I could find of your company as my service has still not been cancelled and NOBODY from telkom has contacted me...
Dear Sir/Madam,
I have been trying to cancel my landline with you since 10 Jan 2017. You have changed my landline number without warning.
1. I sent this on Jan 2017 and followed up with your customer service department, who confirmed receipt of the cancellation request and said I would be called after 31 days by a Telkom representative.
2. I waited 2 months but never received further communication with Telkom. I consequently went overseas for work purposes for 1 month.
3. After noticing that I was still being billed for this account I contacted billing (Ms. Chamane, I have email records), who ensured that I would be contacted telephonically for the cancellation and indicated that I would be eligible for a refund since I had cancelled the service prior.
4. I was never contacted and sent her another 3 emails over 2 weeks but was never responded too.
5. I wrote a review of your service on hello Peter and received a reference number AI ********** . Your social media team, Gareth and Busi, asked me to provide my contact details so they could get hold of me, which I did. They never never contacted me, although I rep**** another 3 times on the discussion thread in the forum also asking them for their contact details but no reply. There has been no communication with me whatsoever.
6. I phoned customer service 2 days ago only to wait on hold for 30min because the system was offline and then my call was finally dropped.
I expect you to refund the R700 deposit for the landline into my account and to cancel the service immediately.
Attached please find the original service cancellation request and my passport.
I've just sent this email to the email adresses I could find of your company as my service has still not been cancelled and NOBODY from telkom has contacted me...
Dear Sir/Madam,
I have been trying to cancel my landline with you since 10 Jan 2017. You have changed my landline number without warning.
1. I sent this on Jan 2017 and followed up with your customer service department, who confirmed receipt of the cancellation request and said I would be called after 31 days by a Telkom representative.
2. I waited 2 months but never received further communication with Telkom. I consequently went overseas for work purposes for 1 month.
3. After noticing that I was still being billed for this account I contacted billing (Ms. Chamane, I have email records), who ensured that I would be contacted telephonically for the cancellation and indicated that I would be eligible for a refund since I had cancelled the service prior.
4. I was never contacted and sent her another 3 emails over 2 weeks but was never responded too.
5. I wrote a review of your service on hello Peter and received a reference number AI ********** . Your social media team, Gareth and Busi, asked me to provide my contact details so they could get hold of me, which I did. They never never contacted me, although I rep**** another 3 times on the discussion thread in the forum also asking them for their contact details but no reply. There has been no communication with me whatsoever.
6. I phoned customer service 2 days ago only to wait on hold for 30min because the system was offline and then my call was finally dropped.
I expect you to refund the R700 deposit for the landline into my account and to cancel the service immediately.
Attached please find the original service cancellation request and my passport.